Refund and cancellation information

Effective 17 October 2026. A change of plans before buying furniture is different from a concern about furniture already purchased. Use the stage of your interaction with diogohenriqueoliveusa.online to identify the appropriate next step. This page explains that distinction without creating an additional return promise or limiting mandatory remedies.

1. You have only browsed or prepared a question

There is no charge for an enquiry created by this site, and the pages contain no payment collection or deposit facility. An email draft does not book delivery, reserve an item or debit a payment account. You may revise or discard the draft in your mail application. If you already sent a question and your plans change, explain that in subsequent correspondence; sending another message does not recall the first one or prove either was received. No furniture return is involved at this stage.

2. You later accepted a furniture purchase

A purchase arranged separately must be identified by its own records. Locate the seller’s details, item description, quotation or receipt, payment record and any agreed collection, delivery or assembly conditions. These establish what was bought and which arrangement is being discussed. This website does not add a general voluntary return window, a restocking charge or a new warranty. It also cannot remove obligations attached to that purchase merely because payment took place elsewhere. Check the terms actually provided for the transaction alongside applicable consumer protections.

3. Explain the specific reason for the request

A request may concern a change of plans, dimensions, a finish different from the agreed description, an observed condition issue or a payment discrepancy. Explain which situation applies and what outcome you seek. Include the item or receipt reference, the relevant dates and a way to reply. For a question about fit, distinguish the item’s measured dimensions from the space or access route. These details help identify the issue; they do not prejudge responsibility or establish a blanket exclusion from a remedy.

4. Keep useful evidence without oversharing

Retain the sales description, correspondence, instructions and available evidence of the concern. If you have packaging, keep it where practical, but this page does not make original packaging an absolute condition of statutory rights. The website form cannot accept photographs or documents. Establish an appropriate channel before sharing supporting files or financial information needed in a particular case. Full card numbers, bank passwords and identity scans are not appropriate material for an initial furniture enquiry.

5. Agree on safe handling before moving the item

Large or assembled furniture may need particular arrangements for inspection, dismantling, collection or transport. Ask how the actual case should be handled before shipping it to an assumed return address or booking transport at an assumed cost. Describe any assembly already completed and any instability or damage observed. Do not continue using an unstable item or alter it simply to prepare it for return. This page neither promises a collection service nor assigns transport costs in advance; those questions require the transaction facts and applicable rules.

6. Distinguish a requested resolution from a completed refund

The site has no refund-processing system, return authorization generator or repayment status page. A local message confirming that a draft was attempted is not approval of a cancellation or evidence of money being returned. For a proposed resolution, seek clarity about the item concerned, any amount involved and the practical next step. No fixed response, collection or payment timetable is advertised here. The absence of a website timetable does not suspend a statutory deadline or an obligation arising from the actual sale.

7. Preserve the rights that apply to the purchase

Where Brazilian consumer law applies, statutory remedies and any applicable withdrawal right for an eligible purchase remain available. The way the transaction was concluded and the facts of the issue matter to that assessment. There is no general “all sales final” rule in this notice and no requirement to abandon a legal claim. An appropriate consumer-protection body or another competent authority can provide guidance if the matter remains unresolved. These explanations are to help identify the case, not to decide every furniture dispute in advance.

8. Address a transaction request to the identified business

For correspondence concerning this business, use DIOGO HENRIQUE DE OLIVEIRA COMERCIO DE MOVEIS LTDA, CNPJ 07.758.256/0001-01, AVENIDA VICENTE MACHADO, 1168, BATEL, CURITIBA - PR, 80420-011, Brazil. State the purchase reference and requested action and retain copies and relevant delivery evidence. The form also opens a draft to [email protected]; that mailbox has not been configured or delivery-tested through this setup. An unacknowledged draft is therefore not a dependable record of a formal cancellation. The Terms of use and Privacy policy explain the enquiry mechanism and information involved.

Related information: Company details · Contact · Privacy policy · Terms of use.